LOOP BY NOVRA — RETURN & REFUND POLICY

We want you to be genuinely happy with your LOOP bottle. Here's exactly how returns, exchanges, and refunds work.

1. Change of mind You can return your LOOP within 7 days of delivery for a refund or exchange, provided it is completely unused, undamaged, in its original packaging, and includes every accessory it shipped with (lid, magnetic ring, straw, manuals, and any promotional or free item included in your order—a partial return of a bundle cannot be refunded in full).

Return courier cost is the customer's responsibility. Original delivery charges are not refunded. Bottles showing any sign of use—scratches, odour, wear on the finish—cannot be accepted back, for the same hygiene and resale reasons any drinkware brand applies.

2. Damaged, defective, or wrong item received If your bottle arrives damaged, faulty, or isn't what you ordered, contact us within 48 hours of delivery on WhatsApp at +92 346 4191570 with your order number and photos or a short video of the issue — an unboxing video, if you have one, gets your claim approved fastest. We'll send a free replacement or a full refund, your choice, and we cover the return courier cost. No cost to you.

3. Manufacturing defects — 6-month warranty Beyond the return window, LOOP is covered for 6 months from delivery against genuine manufacturing defects — insulation failure, the magnetic mount losing hold, or the lid seal leaking under normal use. This doesn't cover damage from drops, dishwashers, microwaves, or normal wear. Contact us with photos or video and we'll repair, replace, or refund at our discretion.

4. How to send a return Message us on WhatsApp at +92 346 4191570 or email getnovra@gmail.com with your order number to get a return authorized before sending anything back. Use your own courier or ours if we arrange pickup, and keep the courier's booking receipt or tracking slip until your refund is confirmed — it's your proof of return if a parcel goes missing in transit.

5. How refunds are paid Since most orders are Cash on Delivery, refunds are not sent to a card — there usually isn't one. We transfer the refund via bank transfer, JazzCash, or Easypaisa to an account you provide, within 7–10 working days of receiving and inspecting the returned item.

6. Cash on Delivery refusals Refusing a COD parcel at the door, or being unreachable for delivery, is not a return — no payment was collected, so there's nothing to refund. It's logged as a failed delivery. Repeated refusals may mean COD is no longer offered on future orders and prepayment is required instead.

7. Not eligible for return Any item purchased on clearance or final sale, engraved or personalized items, and anything returned used, damaged through misuse, or missing its original accessories.

Questions about your order? WhatsApp +92 346 4191570 or email getnovra@gmail.com — we reply within one business day.

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